10001 Alliance Road Cincinnati, OH 45242 Phone 513-793-0110 Fax 513-792-1922

Application Profiles E-Commerce Solutions Utilizing the Miami Systems web site provides our clients a wide range of options to simplify purchasing as well as monitoring their Print Management Programs. Two e-commerce solutions are highlighted here. On-Line Ordering A digital telecommunications provider utilizes the Miami Systems web site to enable their 70 retail outlets to order a selection of sales flyers that can be personalized and variably imaged with their individual branch information. With an on-line Customer Center at www.miamisystems.com, the various branch locations can transmit their orders directly to Miami Systems for rapid turnaround in our digital printing center. Prior to Miami Systems providing this e-commerce solution, the client provided their individual branches with a diskette containing a spreadsheet order form. This lengthy procedure required a number of steps: the branch would open the spreadsheet file; type their information; save the file under a new name; open their e-mail program; prepare the e-mail, attach the order, and send to a district manager; the manager would print out the order and fax to a Miami Systems Customer Service Representative, who in turn entered the order into our system. The on-line solution reduces the procedure to just a few steps: the individual branch logs onto their Customer Center; completes the on-line order form; and clicks SUBMIT to transmit their completed order directly to the print center. The district manager and customer service reps no longer are involved in the cycle. On-Line Print Management Program A long-established life insurance company has an extensive print management program with Miami Systems. With this program, Miami Systems prints and warehouses the entire print program for this customer, monitors the inventory, provides reorder notices to the customer, and mails/ships the printed material where needed. Before utilizing our e-commerce solution, the client was provided with monthly reports listing every item in their program, along with beginning inventory, releases made during the month, and ending inventory balances. With hundreds of items in stock, the reports were cumbersome, and the data was only up-to-date as of the day the report was printed which sometimes led to an out-of-stock situation and subsequent rush orders. The order entry procedure was typical with purchase orders issued and then faxed, mailed or phoned to our Customer Service Center, where a representative would enter them into our order system. With our on-line solution, the client can check their inventory at any time with up-to-the-minute accuracy. When a predetermined order point is reached, the client receives a reorder report via e-mail with the option of ordering an exact reprint, modifying the existing piece, or eliminating the item from their print program. Their Customer Center, like that of other Miami Systems customers, contains an on-line catalog/shopping cart that shows all items in the warehouse, along with digital images of each piece. The images allow visual verification that the correct piece is being ordered which is helpful in situations where pieces have similar names or descriptions. The shopping cart also features a convenient “FIND” tool which allows the client to enter an item number and instantly jump to that item for quick ordering without scrolling through multiple line items. Existing warehouse items can be released on-line for immediate shipment, with the orders transmitted directly to our warehouse for quicker service. In addition, the client can monitor (at any time) usage of individual items, check to see which locations are utilizing various print materials, and even generate a report that shows similar size/color print jobs to enable them to batch print jobs for cost-effective print runs.